Refund policy

RETURNS & REFUND POLICY

Last updated: August 2026

Thank you for shopping with V1 Apparel. We want you to be happy with your purchase. This policy explains how returns and refunds are handled.

1. CHANGE OF MIND RETURNS

V1 Apparel accepts change-of-mind returns within 30 days of delivery, provided that:

  • The item is unworn and unused
  • The item is unwashed
  • The item is in its original condition
  • Any original packaging is included where applicable
  • Proof of purchase is provided

Customers are responsible for the cost of return shipping for change-of-mind returns unless otherwise agreed.

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

2. EXCHANGES

If you need to exchange an item for a different size, please contact us within 30 days of delivery.

Exchanges are subject to stock availability.

Customers may be responsible for return shipping costs for size exchanges.

3. FAULTY OR DAMAGED ITEMS

If your item arrives damaged, faulty, or significantly different from its description, please contact us as soon as reasonably possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and any damage

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include:

  • A repair
  • Replacement
  • Refund

Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law.

4. INCORRECT ITEMS

If you receive an incorrect item, please contact us as soon as possible.

We will work with you to arrange an appropriate solution, which may include a replacement or refund.

5. NON-RETURNABLE ITEMS

We cannot accept returns where products have been:

  • Worn beyond trying on
  • Washed
  • Damaged after delivery due to misuse
  • Altered or modified

This does not affect your rights under Australian Consumer Law.

6. REFUND PROCESSING

Once a return has been received and approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

7. HOW TO REQUEST A RETURN

To request a return, please contact us at:

V1 Apparel
Email: [YOUR BUSINESS EMAIL]

Please include:

  • Your name
  • Order number
  • Reason for return
  • Photographs if the item is damaged or faulty

We will provide further instructions for returning the item.

8. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with a product, you may be entitled to a replacement or refund. For other failures, you may be entitled to have the product repaired or replaced.

Nothing in this policy limits your rights under Australian Consumer Law.